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| Where are you located? At this time we operate out of a commercial kitchen in Culver City. We hope to have a retail location in the near future. Do you provide same day delivery in the Los Angeles area? Due to the nature of our product, we generally cannot accommodate same-day orders. Our cookies are baked to order. If you find yourself in a cookie “emergency”, please feel free to call us. Based on the day’s orders, exceptions can be made. Otherwise, please call no later than 1p.m. for next-day delivery. Do you deliver outside the Los Angeles area? Yes, Cookie Casa now provides nationwide shipping! To minimize the cost to our customers, and to guarantee that the cookies arrive in perfect condition, we do not ship baskets. Instead, the cookies are gift-wrapped in small cellophane bags tied with raffia bows. Cupcakes and cakes cannot be shipped. How long do the cookies stay fresh? Cookie Casa does not use any preservatives. As with all high-quality baked goods, our cookies are best eaten the same day. However, they are perfectly delectable and tasty two days later (and our bars and brownies stay moist for 3-5 days). What shipping method do you recommend? We provide three shipping options: Next-day Air, 2nd-day Air, and Ground. Ground shipping is only recommended for shipments within California. How soon will my order be shipped? Orders placed by 1p.m. Monday or Tuesday will ship the following business day. Any orders placed Wednesday* through Friday will not go out until the following Monday. This guarantees that our cookies are as fresh as possible. *with the exception of Next-day Air shipping for orders placed on Wednesday. Do you use nuts in your products? Some of our cookies and bars contain nuts. However, since we use nuts in our kitchen, it is possible that all of our products have trace amounts of nuts. |
